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Northumberland IT Computer Support

Checked and Vetted membership number: 166415, member for over 1year

Contact Details :

Name:
Location:
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Average Scores: 9.84

 (111 Reports)

Initial Impression: 9.69

Timekeeping: 9.82

Workmanship: 9.93

Cleanliness: 9.77

Value: 9.93

Overall impression: 9.92

 

Member's Statement

 

Northumberland IT Computer Support is a Checked & Vetted company based in Bedlington.

With over 30 years of individual experience, dealing with all manner of IT issues and projects, If you want IT done right, give us a call or drop into the store.

We offer a full range of home computer repairs, upgrades, setup and advice in-store or in your home.

For all of our services give us a call for honest advice and free no obligation estimate.

 

Skills

 

Main work undertaken

  • Computer Maintenance
  • Computer Services
  • Laptops
  • Computer Repairs
  • Networking Installations
  • Gaming Computers
  • Data Backup
  • Wifi
  • Data Recovery
 

Accreditations

 
Checked and Vetted

Membership No. : 166415

Verify Membership
 

Checking and Vetting

 
Interviewed on: 03 Jul 2015
Limited Company: No
VAT Registered: No
Identity Proof Driving License
Public Liability Insurance: Current-Verified till 01 Dec 2017
Insured by: Other
Coverage amount (£): 2,000,000
References taken during Vetting: 5
 

References Received during Checking and Vetting Procedures

 

Trade reference

We can confirm that Steve Aynsley does hold an account with us and trades on a regular basis. Trader in , 30 July 2015

Customer reference

I was getting lots of silly pop ups on my computer from a virus so I took it to Steve and he fixed the problem in no time. The computer now works brilliantly and I can’t complain. Thanks a lot Steve. I highly recommend him. Customer in , 29 July 2015 I have used Steve for years now to deal with any computer issues that I might have as his work is always excellent. I would definitely recommend him to others. Customer in , 29 July 2015 I have used Steve loads of times and I will not go to anyone else for PC work. He has custom built me a number of computers which are amazing and if they ever have any issues I go straight to him. I am always happy with the job he does and would definitely recommend him to everyone. Customer in , 29 July 2015 Steve ran a full re install on my computer and fixed it up to the point that its running like new. I am very happy with the job and I have recommended him to family and friends since he is such a good worker. Customer in , 29 July 2015
 

Ongoing Customer Monitoring Reports (111reports in total, 21 in the last 6 months)

 

Total recommendations: 111, average score 9.84

Last six months: 21 reports, average rating 9.95

Found problem with photocopier.
Photocopier would not turn on. I tried all the usual checks, but I could not find the fault. I took it to Steve and he was very friendly and welcoming. He rang me the next day having found the faults and gave me a very reasonable quote to fix the faults. The very next day I got a call to say photocopier was ready for collection. Fantastic service and communication.
Customer in Bedlington, 10 May 2017

Overall Rating this Job  
 
 
10/10

Connection to internet and wifi.
Prompt and friendly service. Extremely knowledgeable and helpful. Would use service again and highly recommend to everyone. Steve went out of his way to sort out our internet problems.
Customer in Northumberland, 14 April 2017

Overall Rating this Job  
 
 
10/10

Laptop would not start up.
Steve got the laptop working quickly and for a good price. It now works way better than previously.
Customer in Morpeth, 08 April 2017

Overall Rating this Job  
 
 
10/10

Operating difficulties explained and demonstrated.
Difficulty identified and clearly explained. .
Customer in Cramlington, 07 April 2017

Overall Rating this Job  
 
 
10/10

Restarting computer.
Good.
Customer in Bedlington, 14 March 2017

Overall Rating this Job  
 
 
10/10

Great service.
Excellent, prompt service. Had a broken external hard drive which had stopped working. Loads of work and personal photos on it. Dropped it off Saturday lunchtime and got a call by tea time to say data had been recovered and would be available for collection.
Customer in Morpeth , 12 March 2017

Overall Rating this Job  
 
 
10/10

Replacement of old HD with SSD & Upgrade of Windows 10 to 64 bit.
Was very impressed with the speed of the upgrade - got the PC back the next day. Everything was smooth and the new SSD runs like a dream! I've taken the PC to Steve in the past and was very happy - I wouldn't trust my PC with anyone else! :).
Customer in Morpeth, 07 March 2017

Overall Rating this Job  
 
 
10/10

Updating Mac.
So very pleased to have found Steve Aynsley. Had struggled for sometime with my computer and paid others who although claimed knowledge of Apple had none and had had little success. Did a great job - very quick and efficient, feel like I have a new computer - only wish I'd discovered Northumberland-IT earlier. No hesitation in recommending Steve Aynsley.
Customer in Morpeth, 28 February 2017

Overall Rating this Job  
 
 
10/10

Connected WiFi printer .
I struggled to connect my wireless printer. Steve was very helpful and prompt. I would highly recommend.
Customer in Stakeford, 20 February 2017

Overall Rating this Job  
 
 
10/10

Upgrading of imax- new bigger HD and new system.
Steve took the time to safe guard my data. Replaced the HD and system. Giving me a massively faster machine, with the storage I need.
Customer in Northumberland, 15 February 2017

Overall Rating this Job  
 
 
9.67/10

MacBook Pro would not boot. Hard drive also corrupted.
Identified fault and rectified problem,also managed to retrieve files.
Customer in Morpeth, 14 February 2017

Overall Rating this Job  
 
 
10/10

Laptop computer repair software problem.
Very thorough. Served immediately, computer completely fixed. Friendly service. Outstanding value for money.
Customer in Shilbottle, 02 February 2017

Overall Rating this Job  
 
 
9.5/10

To activate the email client on a new computer, as the supplier had been unable to do so despite offering a set up service.
Very efficient and effective at a very reasonable cost. Could not have been more helpful at very short notice.
Customer in Northumberland, 22 January 2017

Overall Rating this Job  
 
 
9.83/10

De-bug of computer.
Did the job in 24 hours, gave me regular updates on the job. Explained the problem in simple terms.
Customer in Gosforth, 21 January 2017

Overall Rating this Job  
 
 
10/10

HP.2575 Photosmart all in one printer to repair.
New print cartridges correctly installed into printer.
Customer in Red Row, 21 January 2017

Overall Rating this Job  
 
 
10/10

Well done.
Very pleasant chap. Quoted £35 per hour and work completed in 1 hour. Would recommend to anyone.
Customer in Chopping ton, 15 January 2017

Overall Rating this Job  
 
 
10/10

My PC was un-repairable. Steve installed data from old PC to new.
I am very pleased with the amount of data Steve was able to save and transfer. Thank you Steve!.
Customer in Cramlington, 28 December 2016

Overall Rating this Job  
 
 
10/10

Steve does an excellent job, we have used him many times in the past. This particular job was to sort out the email on my iPad.
Steve is a quick, accurate worker. We discussed what was needed over the phone, arranged a time to attend with the iPad, took it, and within 15 minutes he had diagnosed and repaired the problem, which was actually with my Broadband supplier and not the iPad itself. I have used Steve many times previously for my IT needs, would recommend him to anyone, and am delighted to see him as a Checked & Vetted tradesman.
Customer in Ashington, 15 December 2016

Overall Rating this Job  
 
 
10/10

Hard drive malfunction .
Absolutely amazing service from Steve - couldn't ask for better service - such a life saver. I recommend anyone to Steve he will look after you & also give you a super service with a minimum payment - please use this firm.
Customer in Blyth, 08 December 2016

Overall Rating this Job  
 
 
10/10

Computer would not boot up after installing Iolo clean-up disc purchased from PC World.
Diagnosed the problems (most caused by the Iolo disc) removed the relevant programmes, cleaned up the infected files and sorted out several other problems which were slowing the computer down. Plus Installed Malware Bites.
Customer in Bedlington, 30 November 2016

Overall Rating this Job  
 
 
10/10

Corrupted files and virus on my PC and my wife's Tablet. .
Having used Steve last year for work on my PC which was had seventy contaminated files I didn't think twice about getting him again to repair the problem I had this time. I dropped the PC off at his shop at 3 pm and he rang me to let me know the problem was repaired and I collected it at 6 pm. Steve is a great guy very friendly and helpful and gives a first class service at a very good price.
Customer in Bedlington, 26 November 2016

Overall Rating this Job  
 
 
10/10

I had fallen and broken my computer. The mouse wasnt working and needed advice on buying a new one.
Excellent service. Nothing too much trouble and prompt repair whilst I was still there. Advised on best computer of the day and sent me a link so that I could buy it on my return. It has already arrived 2 days later! I would strongly recommend this guy.
Customer in Bedlington, 26 November 2016

Overall Rating this Job  
 
 
10/10

Laptop clean up and services very satsfied.
Very satisfied with the work carried out job done in quick time.
Customer in newbiggin by the sea, 23 November 2016

Overall Rating this Job  
 
 
10/10

Software fault on Linux/Ubuntu software.
Following an upgrade to 'Ubuntu', the computer would not restart properly. I have used Steve once before and phoned him on Friday. After going through a few checks over the phone, I then took the computer to his premises. Despite being very busy he tried to repair it immediately, but it wasn't possible. I left the computer with him and was very pleased to receive the call the next day (Saturday) to say that the system was working properly again. Excellent service once again.
Customer in Ponteland, 19 November 2016

Overall Rating this Job  
 
 
10/10

Bought 'Windows 10' 2 in 1 lap top.
Replaced my very old 'Windows Vista' laptop to latest 'Windows 10'. Thought it would be too complicated but Steve customized it just for me.
Customer in Northumberland, 16 November 2016

Overall Rating this Job  
 
 
10/10

Computer virus.
Steve came and picked my computer up then phoned same day telling me what the problem was, Steve comes highly recommended I won't use anyone else now. Computer working like new, I had someone else out previously who said he was a computer specialist took my money and the computer was the same he didn't have a clue. You know Steve is a specialist take my word on it, I'm a very happy customer, thank you so much Steve.
Customer in cramlington, 16 November 2016

Overall Rating this Job  
 
 
10/10

PC Service and malware removal.
Steve is extremely friendly and patient. He responded quickly and did a great job in solving my PC problems.
Customer in Cramlington, 12 November 2016

Overall Rating this Job  
 
 
10/10

Acer laptop with spurious boot issues.
Dropped laptop off and gave Steve description of fault. He understood my issues and would review problem. Got a call later on same evening saying he had sorted issue and would soak test laptop. Collected device two days later, Steve explained fully what he had found and what he did to remedy issue.
Customer in Cramlington, 10 November 2016

Overall Rating this Job  
 
 
10/10

Fault on computer. .
Great. First class workmanship.
Customer in Ellington, 28 October 2016

Overall Rating this Job  
 
 
9.83/10

I was nearly the victim of a scammer and my laptop was infected. .
My laptop was checked and wiped clean and additional security added. .
Customer in Bedlington, 20 October 2016

Overall Rating this Job  
 
 
10/10

Printer poblems and windows updates.
Excellent customer service and excellent work, very informative and received pc back as new. Would definitely recommend this company to anyone with IT problems.
Customer in Blyth, 16 October 2016

Overall Rating this Job  
 
 
10/10

Computer adopted foreign language - Russian. .
At 83 years I am an IT novice. I felt very comfortable with this pleasant skilled gentleman in my home. He did an excellent job explaining what he was doing and why, plus advice.
Customer in Northumberland, 29 September 2016

Overall Rating this Job  
 
 
10/10

New printer installed service to computer.
Steve was very helpful and he made a lovely job of the printer and computer. I am very happy. .
Customer in Bedlington, 12 September 2016

Overall Rating this Job  
 
 
10/10

Fix broken laptop and backed up files.
Job done very quickly and reliably and price was good. A pleasure to deal with.
Customer in Choppington, 12 September 2016

Overall Rating this Job  
 
 
10/10

Hard drive replaced. And also laptop cleaned right through and anti spyware updated,.
Would recommend anyone to use NORTHUMBERLAND IT. If you have problems with your computer, laptop etc. Really friendly and always get the job done and also good on value.
Customer in NE24 5PY, 20 August 2016

Overall Rating this Job  
 
 
10/10

Laptop saying "printer offline".
Very efficient and helpful problem sorted same day. Will certainly use Northumberland IT Computer Support again. Also friendly. .
Customer in Pegswood, 16 August 2016

Overall Rating this Job  
 
 
10/10

Software fault on desktop computer.
Excellent service at a very reasonable price. It was great to find someone with very good knowledge of Linux and Ubuntu software. Steve went the extra mile to attend to my problem even though he was very busy at the time. .
Customer in Ponteland, 13 August 2016

Overall Rating this Job  
 
 
10/10

Laptop service and repair.
Did an excellent job at a very low price. I will never consider using high street national companies again. Warned me of scams.
Customer in Blyth, 11 August 2016

Overall Rating this Job  
 
 
10/10

Diagnoses of MAC computer and replaced hard drive. .
Excellent work, prompt service, very keen to help. .
Customer in Stockfield, 10 August 2016

Overall Rating this Job  
 
 
9/10

T.V work.
T.V not picking up router.
Customer in Cramlington, 08 August 2016

Overall Rating this Job  
 
 
10/10

New router was supplied by my server, but access to the internet was blocked.
My computer was thoroughly checked, but was not the problem and a home visit identified the problem and got me online again. This was a tricky problem and I suspect took more time than I was charged for. At all times Steve was calm and reassuring, explaining what the problem might be and the steps taken to put it right.
Customer in Newbiggin by the Sea, 04 August 2016

Overall Rating this Job  
 
 
9.83/10

Printer stopped working and I was unable to get it to work. .
Engineer came at the time given. He worked on the computer and the printer and found the fault. He had everything working in about 45 minutes. Excellent service and will recommend him.
Customer in Morpeth, 02 August 2016

Overall Rating this Job  
 
 
10/10

Checking and cleaning the hard drive on two laptops. .
Very quick response to my initial telephone enquiry. Laptops collected from me the same evening. Job completed the next day. .
Customer in Morpeth, 29 July 2016

Overall Rating this Job  
 
 
10/10

Computer could not recognise mouse.
I was unable to use my computer effectively as the mouse would not work. I had tried to fix the problem myself but was unable to do so. This company provided a friendly, fast and efficient service. I would have liked an estimate of the cost before work started. However, I was very pleased with the result. I would highly recommend this company.
Customer in Cramlington, 23 July 2016

Overall Rating this Job  
 
 
9.83/10

Carried out a "clean install" of software and upgraded to Windows 10 operating system on Laptop computer.
I have used this company previously and knew the work to be efficient and timely. Steve listened to my needs then explained what was required. On completion he showed me that the file structure had been maintained and gave a quick tour of the new operating system.Very satisfied with the job.
Customer in Bedlington, 18 July 2016

Overall Rating this Job  
 
 
10/10

PC not working after electrical fault.
Very friendly. Quickly identified the issue and fixed the same day. Would definitely recommend if you're having problems with your PC/laptop.
Customer in Bedlington, 11 June 2016

Overall Rating this Job  
 
 
9.67/10

Computer start up problems.
I was very impressed with the service, knowledge, understanding of my computer, therefore, I was happy to leave my base unit at the shop. I received a telephone call when the work was completed and on collection the machine was demonstrated to me. this person gave me good and honest advice.
Customer in Bedlington, 09 June 2016

Overall Rating this Job  
 
 
10/10

Laptop not working.
Laptop kept coming on then off.
Customer in newcastle upon tyne, 03 June 2016

Overall Rating this Job  
 
 
10/10

I handed in a 15 year old broken down computer of an elderly lady that only uses it to do the accounts for a church. .
The motherboard was broken. Instead of a new motherboard for this old computer I got a reconditioned computer with the latest windows version. All data from the old computer was restored and stored onto new computer. Even the 15 year old printer was brought back to work, so that the elderly lady could start with her accounting immediately. I felt understood with the needs of the old lady and got everything done for a very reasonable price. Also it was not tried to sell me something that the old lady didn't need. Very good recommendable service! .
Customer in Stakeford, 27 May 2016

Overall Rating this Job  
 
 
10/10

Computer issues with viruses.
Very thorough with checking on laptop and recommendations. My laptop is now performing more speedily.
Customer in Cramlington, 26 May 2016

Overall Rating this Job  
 
 
10/10

Installed windows 10.
Serviced and installed windows 10 on desktop of my laptop.
Customer in Bedlington, 17 May 2016

Overall Rating this Job  
 
 
10/10

Checked laptop for a virus and increased memory.
I had picked up a virus on my laptop which Steve fixed. He also updated my desktop. He quoted a lot less than PC world quoted.
Customer in morpeth, 10 May 2016

Overall Rating this Job  
 
 
10/10

Downloaded some music for me.
Very pleased with the work and the speed he completed the work.
Customer in Cramlington, 09 May 2016

Overall Rating this Job  
 
 
9/10

HP Probook repair (Virus).
Job well done. Problem was well explained and advice given. Price was reasonable. Happy to support local business. Recommended!.
Customer in Bedlington, 27 April 2016

Overall Rating this Job  
 
 
9.33/10

Repairs to laptop Hired from Checked and Vetted.
Cleaned Laptop and resolved start up and shutting down problems I had spent hours trying to cure myself.Very surprised at how cheap the price was as a PC repair shop I had used in the past charges much more.
Customer in Newbiggin by the sea, 26 April 2016

Overall Rating this Job  
 
 
10/10

Website design and update on current website performance - hired from Checked and Vetted.
Steve (the owner) was able to design my website and make it so that someone with limited IT skills could maintain and run it with ease he has a very freindly disposition and is able to talk about any issuse about my site in a language I could understand. He is always willing to go that little bit further to ensure that everything runs correctly. First class service .
Customer in Blyth, 21 April 2016

Overall Rating this Job  
 
 
10/10

Computer set up adjustment.
We have used this company before and have been very satisfied (as the scoring shows).
Customer in Choppington, 20 April 2016

Overall Rating this Job  
 
 
10/10

Recovery of access to pc and 'lost' files.
Very fast restoration and recovery. Full check to ensure I was left with a clean machine.
Customer in Bedlington, 26 March 2016

Overall Rating this Job  
 
 
10/10

Laptop upgrade.
Good service, imporvements achieved.
Customer in Whitley Bay, 24 March 2016

Overall Rating this Job  
 
 
8/10

Computer would not start up correctly. Blue screen, windows logo and displaying the message 'Preparing Automatic Repair'. However did not do anything else.
Steve repaired the problem, did a full service and cleaned inside of computer (which now runs much more quietly). He also advised on how to prevent malware by installing anti malware programme (I had a shed load on mine!) . Steve also gave me sound advice re: antivirus purchase as mine is coming up for renewal. He's patient, knowledgeable, good humoured and had my computer back to me within 24 hours. Have used him once before and will use him again.
Customer in Bedlington, 15 March 2016

Overall Rating this Job  
 
 
10/10

Memory stick problem.
Very very helpful, immediatley sorted my problem out rather than having to return.
Customer in ashington, 14 March 2016

Overall Rating this Job  
 
 
10/10

Cleaning Viruses from computer.
He took the computer away for 5 days and did a fantastic job. The price was more than reasonable too.
Customer in morpeth, 14 March 2016

Overall Rating this Job  
 
 
10/10

After upgrading to windows 10 printer would not scan, solutions centre was lost. I tried everything suggested from HP website with no success.
Steve sorted out the connection and the printer. Put an icon on the desktop so solutions centre was not needed. I initially thought I would need a new printer as the old one, although excellent is six years old. I therefore saved a lot of money. Superb, professional job done.
Customer in Ashington, 28 February 2016

Overall Rating this Job  
 
 
10/10

Slow-running laptop with almost full memory.
Removed un-necessary junk files and serviced laptop generally.
Customer in BEDLINGTON, 25 February 2016

Overall Rating this Job  
 
 
10/10

Locating and curing a printer with a paper jam.
Excellent communications, courteous approach and Job completed to my satisfaction. Long live the independent businessman. I would happily recommend his services .
Customer in Morpeth, 25 February 2016

Overall Rating this Job  
 
 
10/10

Upgrade PC to Windows 10.
Job was completed on time and on budget. Reliable and professional service.
Customer in Bedlington, 23 February 2016

Overall Rating this Job  
 
 
10/10

Repair/install new software on Android box.
10 out of 10 service. Fantastic from start to finish. I attended the shop to see Steve at 2pm, and by 3pm I'd had a call saying the job was complete - highly recommended and I will definately use again when required.
Customer in Blyth, 22 February 2016

Overall Rating this Job  
 
 
10/10

Slow old computer.
Second time I have used this service. Everything is now working well and efficiently. The computer is much quicker now.
Customer in Morpeth, 19 February 2016

Overall Rating this Job  
 
 
9/10

Checking computer.
A canny lad and the service was fine.
Customer in Bedlington, 11 February 2016

Overall Rating this Job  
 
 
8/10

Support with android box.
Steve offered great advice and was persistent with what was rather frustrating.
Customer in Seaton Delaval, 30 January 2016

Overall Rating this Job  
 
 
10/10

Constant unwanted ads popping up and constant malware warnings.
Gave my laptop to the company on the Monday, Steve fully explained the problems and I picked the laptop back up the next day. Working fine now, with no faults and they were very friendly and obviously highly knowledgeable.
Customer in Bedlington, 12 January 2016

Overall Rating this Job  
 
 
10/10

Complete repair.
The repair was successfully carried out on time in a professional and cheerful manner.
Customer in Bedlington, 09 January 2016

Overall Rating this Job  
 
 
8.83/10