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Premier Vehicle Care Ltd

Checked and Vetted membership number: 158741, member for over 3year

Contact Details :

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Location:
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Average Scores: 9.94

 (56 Reports)

Initial Impression: 9.89

Timekeeping: 9.93

Workmanship: 10

Cleanliness: 9.95

Value: 9.91

Overall impression: 9.96

 

Member's Statement

 

Had an accident? Not sure what to do next?

 

Firstly don't worry, you've come to the right place, we can advise you the best way forward! We pride ourselves on being an honest, caring and very service minded company, which always listens and advises you on what is best for you and your vehicle!

We offer the following services:

 

  • Insurance Advice
  • Accident Repairs
  • Body Shop
  • Valeting
  • Servicing
  • Warranty & Feedback
  • Mechanical Repair
  • MOT
  • Driving Inspector Services
  • Tyre Fitting
  • Car Replacement

 


 

Located just 3 miles from the City Centre of Newcastle, Premier vehicle care is a continuation of a business started in a small workshop in 1953 on Rothbury Terrace. It is still going from strength to strength and recently moved into new premises on Benfield Road. By providing quality and service you can trust, we will continue look after look after our customers.

 

At Premier you are not just guaranteed first class repair work on your vehicle, we also guarantee to give you the best service and advice possible from our Staff. With Premier vehicle care being independent (i.e. not being tied to any insurance company) we can give the best advice regarding both the repair and the claim for your vehicle. Our expert team can create insurance quotes, provide replacement vehicles and deal with your claim, to take the hassle out of an accident. Our staff are highly trained and understand that getting ones vehicle repaired after an accident is a trying and stressful time. Let us see you through this quickly and smoothly!

 

Skills

 

Main work undertaken

  • Valet Services
  • Car Valeting
  • Mobile Car Mechanics
  • Automotive and Garage Services
  • MOT's
  • Tyres
  • Garage Services
  • Insurance Claim
  • Brakes and Clutches
  • Car Diagnostics
  • Car Body Repairs
  • Coachworks
  • Car Recovery
  • Car Engine Remapping
  • Car Servicing and Repair
 

Accreditations

 
Checked and Vetted

Membership No. : 158741

 

Checking and Vetting

 
Interviewed on: 06 Nov 2013
Limited Company: Registration no. 5441017
VAT Registered: VAT no. 654214453
Identity Proof Passport
Public Liability Insurance: Current-Verified till 12 Jul 2017
Insured by: A X A
Coverage amount (£): 5,000,000
References taken during Vetting: 6
 

References Received during Checking and Vetting Procedures

 

Trade reference

John has held an account with us since 2005 with no problems. Trader in Tyne and Wear, 25 November 2013 I know John through a long standing business relationship between Premier Vehicle Care and On Hire Ltd. I have known John for approximately 9 years. I have no issues with the standard if work provided by John and would use him myself or recommend his services. Trader in Tyne & Wear, 23 November 2013 I can confirm that John buys his parts from us. Trader in Tyne and Wear, 20 November 2013

Customer reference

Premier has taken care of all the cars in my family for several years now. They do a first rate job, or else I wouldn't go back to them! My wife found out about them through word of mouth at work so they are well known in the area. I often get same day appointments and the work is done on time 9 times out of 10. Customer in Tyne & Wear, 20 November 2013 I am satisfied with the work done and would recommend to others. Customer in Tyne & Wear, 25 November 2013 I used Premier Vehicle Care recently and am more than satisfied with the work that was done for me. They are a good firm and I would recommend them to others Customer in Tyne & Wear, 20 November 2013
 

Ongoing Customer Monitoring Reports (56reports in total, 4 in the last 6 months)

 

Total recommendations: 56, average score 9.94

Last six months: 4 reports, average rating 10

Driver side wing mirror replaced and drivers door.
Job was done to excellent standard.
Customer in Ne214bz, 01 June 2017

Overall Rating this Job  
 
 
10/10

Fixed a puncture and carried out MOT.
The team were quick and explained everything to me. Very well priced and give benefits with their FREE loyalty card. This is my first car, so was a bit nervous and unsure what I was doing, but they were great with me. Fab!!.
Customer in Newcastle, 26 May 2017

Overall Rating this Job  
 
 
10/10

New exhaust back box, MOT and work as a result of MOT failure.
I have used Premier twice in the past after faults/ accidents and have always been extremely satisfied, so when my car was vandalised and needed to be towed to a garage of my choice recently, I am immediately knew I wanted it to go to Premier (even though it is by no means the closest garage to me). They did not let me down, they handled the job professionally and efficiently and talked me through each step of the process. They were so kind and empathetic to me as a customer, and went that extra mile to make sure I was happy with the work, and confident to drive again after the damage that had been done. They even delivered the car back to my door as it was inconvenient for me to collect it. I can not fault them, and would recommend Premier to anyone.
Customer in Newcastle upon Tyne , 05 May 2017

Overall Rating this Job  
 
 
10/10

Repairs to car - brakes, exhaust and shock absorbers. MOT.
Faults found on MOT repaired within 24 hrs. Courtesy car supplied. Job fully explained. Polite, friendly and helpful staff.
Customer in Newcastle Upon Tyne, 20 January 2017

Overall Rating this Job  
 
 
10/10

Removal of metalwork from exhaust.
When people say "if you want a job doing, ask a busy person..." this is a perfect example. Treated with respect and professionalism at an obviously busy time. .
Customer in Scarborough, 22 November 2016

Overall Rating this Job  
 
 
10/10

Re-spray bonnet, wings, arches, all doors and repair rust damage on 1 of the arches. Hired from Checked and Vetted.
What a fantastic job they've done, I called into the garage mid-way through the job to collect something from the car and they'd repaired even the smallest of imperfections prior to painting. The end result is better than I even thought possible. The staff there are polite and professional and advised me what my best options were from the start. I'm so happy with their work that I'm getting my Peugeot 205 done there next spring.
Customer in Newcastle upon Tyne, 01 November 2016

Overall Rating this Job  
 
 
10/10

Accident repair.
The work was done quickly and to a very high standard - as new. The car was returned to my door cleaned and valeted.
Customer in Prudhoe, 15 September 2016

Overall Rating this Job  
 
 
10/10

Insurance repair after a 'non fault' accident. Minor paint and bumper repairs.
Excellent job done. Kept in contact throughout. The job was slightly bigger than first thought, but was kept informed of all work planned and done.
Customer in Gosforth, 28 April 2016

Overall Rating this Job  
 
 
9.5/10

MOT - found them on Checked and Vetted.
Fab service from start to finish as usual lads are great and nothing is to much trouble from them, as a lady driver I'm always dubious that garages see ££££ signs when we drive up but not Premier I totally trust them been going there now for a couple of years and wouldnt go anywhere else now, normally I worry when my car goes in for an MOT but today I had every faith she would pass and she did, there's plenty of rip off garages out there but this is certainly NOT one of them .
Customer in Lobley Hill , 11 February 2016

Overall Rating this Job  
 
 
10/10

New front tyre.
2nd visit in 5 months to Premier. Great service both times and very competitive. I'll not go anywhere before ringing Premier now. Great job from the Premier crew!.
Customer in Newcastle, 22 December 2015

Overall Rating this Job  
 
 
10/10

Great Job.
My car in the workshop as a work colleague bumped into my car, i was told by my work insurance company to go to Premier, great work was done on time and the guys were extremely helpful, and pleasant.
Customer in Northumberland, 21 December 2015

Overall Rating this Job  
 
 
10/10

Replacing oil sump on car.
Premier Vehicle Care were fantastic. I went through pot hole and lost oil. They were great over the phone and kept a space for me outside garage as AA dropped me off after hours. The work was then done far quicker than I expected. Service from start to finish was exemplary. Fantastic to deal with. Would not hesitate to recommend.
Customer in Newcastle upon Tyne, 10 December 2015

Overall Rating this Job  
 
 
10/10

M.O.T and Service.
I was always kept informed of how work was progressing on my vehicle and I was also informed when it needed work to pass the M.O.T and how much the work would cost. would certainly recommend Premier Vehicle Care to family and friends.
Customer in Newcastle, 23 November 2015

Overall Rating this Job  
 
 
9/10

Repair to Nissan Micra after a car accident.
Excellent service from start to finish. Staff were professional from beginning to end and kept me informed every step of the way.
Customer in NEWCASTLE UPON TYNE, 21 October 2015

Overall Rating this Job  
 
 
10/10

Car repair.
Courtesy car hire.
Customer in Gosforth , 20 October 2015

Overall Rating this Job  
 
 
10/10

My car started making a real racket and I was worried about driving it. Premier quickly identified the cause, got it booked in for the day after I first inquired, kept me informed throughout the job and had everything fixed by that afternoon. They had eve.
I've been going to Premier for about 20 years. They never talk down to me for being female as a couple of repairers have tried to in the past, and take the time to explain without using loads of jargon. I feel that they always go the extra mile if they can. They are courteous and friendly, the waiting area is clean and has a loo/tea & coffee. The workmanship is of a high standard, always seems fairly priced and comes with a guarantee, and they are very efficient - I never have to wait long to get booked in and the repairs have always been finished quickly too.
Customer in Newcastle upon Tyne, 29 September 2015

Overall Rating this Job  
 
 
10/10

Rear bumper refit, paint work and replacement of rear fog light.
Neville was professional and helpful right from me taking my car into the garage following a bump, through to collection of the car once the work had been completed. I was offered a courtesy car for the entire duration and Premier dealt with discussions with the other parties insurance company so I didn't have to.
Customer in Newcastle upon Tyne, 28 September 2015

Overall Rating this Job  
 
 
10/10

Needed my Passat serviced .
The service on my car was overdue and was unsure where to take it, I seen Premier Vehicle Care on Benfield Road. These guys repaired me Dad's car a few years back and done an excellent job, so I booked my car in. I was very happy with the work done and advice given. I will be back here again in the future.
Customer in Newcastle upon Tyne, 13 April 2015

Overall Rating this Job  
 
 
10/10

Scratches and scuffs around headlights and rear bumper.
Visited to get some scratches looked at and scuffs on rear number. The guys dealt with them there and then. Extremely friendly and professional. Would definitely go back for other car needs!.
Customer in Newcastle upon Tyne, 11 April 2015

Overall Rating this Job  
 
 
10/10

Much cheaper than going through main dealer as they did not instantly smell an insurance "opportunity" - very pleased with the service.
I had been bumped by someone in a hit and run whilst my car was parked and the insurance company would have put this down as my fault! The cost of the job was quoted as over £1000 by the main dealer but Premier did pretty much the same for £250. As my excess was £200 and it would also have hit my Protected No Claims this was a no brainer. I can live with minor scratch to bumper to save over £750. Thanks Premier.
Customer in Newcastle , 20 March 2015

Overall Rating this Job  
 
 
9.83/10

Few minor scratches to bodywork.
On two different occasions, the staff were most helpful assessing the very minor jobs (for them) and repairing them on the spot. They advised me to buy a paint stick from the dealer and then applied it for me. It took minutes and was not a big job for them but they treated it seriously and were courteous and helpful. We were recommended to them by the car dealership next door.
Customer in Newcastle upon Tyne, 19 March 2015

Overall Rating this Job  
 
 
10/10

A CV Boot replacement & Rim sealing.
The boys are all very helpful, and can even seem to understand someone like me when I say; 'it's the thing, which makes the thingy flash.' They pick up the car and deliver it back and all is right with the world If you want somewhere that is straighforwars see these boys Thanks chaps!.
Customer in Newcastle, 12 March 2015

Overall Rating this Job  
 
 
10/10

MOT and full service.
MOT failed first attempt but after minor repairs sailed through. Service completed without any major problems, car was pulling to the left when braking before I put it in, sorted now and feels much better to drive.
Customer in Gateshead, 19 February 2015

Overall Rating this Job  
 
 
9.67/10

Puncture.
I picked up a slow puncture early in the day and took the car in for a repair. The team were fantastic, from a warm welcome, a quick check on the problem, where they advised I may need a new tyre. This was quickly dispelled when they got the wheel off and advised they would be able to repair my tyre. 30 minutes later I was back on the road and on top of that there was no charge for the work. Nothing i could do would persuade them to take a payment. A fantastic service which i could not recommend highly enough.
Customer in Newcastle, 02 February 2015

Overall Rating this Job  
 
 
10/10

Repair to paintwork. This was organised by my insurance company who also paid for the work to be done.
I am completely satisfied with the work that was carried out and the level of customer service provided by John was excellent.
Customer in Newcastle upon Tyne, 16 December 2014

Overall Rating this Job  
 
 
10/10

Hired from Checked and Vetted: 1st service of Corsa which was quoted at £99, guy told me if I was doing warranty check they would use Vauxhall approved parts so bill would be few pounds more....spot on!.
Very friendly and I was totally confident about work done. Definitely recommend!.
Customer in Whitley Bay, 08 September 2014

Overall Rating this Job  
 
 
10/10

Body work in past and recently car maintenance.
First of all I would like to thank the team for all the work they have done for me. Premier have looked after me and my car for a number of years and can not fault them. I've always looked after my cars and the work they have done has always being to a high standard and wouldn't take it anywhere else. They are honest, trust worthy and very helpful and one thing that stands out in my mind is how friendly they are. .
Customer in Cramlington , 30 August 2014

Overall Rating this Job  
 
 
10/10

Brake disks, pads, wheel bearing, oil.
Hired from Checked and Vetted. Firstly I would like to thank Neville for his customer service, even from the initial phone call to the garage I was totally at ease; they even offered me a courtesy car which was a bonus. As women I have tried many garages over the years and to be honest most of them rip your eyes out. I gave premier a list of advisories that I had on my MOT from a well-known garage from 8 weeks prior and to my delight only half of them needed to be done at this moment in time, they advised me on when to return my car to have future repairs completed, Staff were very helpful and have a good work ethic. My car is now running perfectly I honestly cannot fault this garage in any way, I think I have finally found a garage I can trust and will defiantly be returning even though it’s not in my area its worth traveling to.
Customer in Tyne & Wear, 20 August 2014

Overall Rating this Job  
 
 
10/10

Vehicle 2 year service.
Excellent service with friendly staff.
Customer in Newcastle, 14 August 2014

Overall Rating this Job  
 
 
10/10

Full service.
Excellent service.
Customer in Newcastle , 05 August 2014

Overall Rating this Job  
 
 
10/10

new door.
bril job done on new door.
Customer in northumberland, 02 August 2014

Overall Rating this Job  
 
 
10/10

brakes fixed.
very helpful.
Customer in Newcastle, 13 June 2014

Overall Rating this Job  
 
 
10/10

Replacement wheel arch trim. Bodywork repair.
Very satisfied with work carried out on car.
Customer in Wallsend, 07 June 2014

Overall Rating this Job  
 
 
10/10

Excellent service. When a bump isn't your fault, you just want your car sorted with the minimum of fuss, and that's exactly what I got with Premier.
As new. Even got a nice valet!.
Customer in Newcastle, 24 May 2014

Overall Rating this Job  
 
 
9.67/10

20,000 service on a Citroen C1. Hired from Checked and Vetted.
Great job done promptly by professional, friendly people.
Customer in Newcastle, 24 May 2014

Overall Rating this Job  
 
 
10/10

Damaged wing by failed to stop driver.
The customer service experience is unlike anything you'd expect in the industry - relaxed, trustworthy and open. All options to manage the costs effectively were discussed and the team took the lead with my insurance company, making for a stress free experience. The standard of the work is outstanding - wish the rest of my car was as shiny as the new bit!.
Customer in Newcastle , 14 May 2014

Overall Rating this Job  
 
 
10/10

Recovered vehicle from an accident, provided assistance following on and provided a hire car.
Everything done by Premier was handled efficiently, professionally and face to face. I felt they took great care in handling everything that was done, and it wasn't difficult to get hold of them when I needed to. Very nice people, very honest people, great team!.
Customer in Gateshead, 13 May 2014

Overall Rating this Job  
 
 
10/10

Replacement of brake pads and discs and repair of sensor.
Managed to squeeze the job in as was let down by another garage. Very friendly and informative. Also very fast and considerate. Would recommend and and return. Like myself, many others I know are very impressed.
Customer in Wallsend, 15 April 2014

Overall Rating this Job  
 
 
10/10

Valet inside and out.
They did a great job, I was very happy. .
Customer in Newcastle, 11 March 2014

Overall Rating this Job  
 
 
9.17/10

Water Leak.
Had excellent service when I took my Fiesta Zetec 2009 in to resolve a water leak and would like to sign up for future repairs.
Customer in NEWCASTLE, 18 February 2014

Overall Rating this Job  
 
 
10/10

MOT.
Able to book my MOT in a very short notice and were able to have the car ready when required. Good communication via tel and txt to let me know car had passed and ready for collection.
Customer in Newcastle, 17 February 2014

Overall Rating this Job  
 
 
10/10

Tyre purchase & fitting.
Great job - on time and cost.
Customer in Newcastle, 14 February 2014

Overall Rating this Job  
 
 
9.83/10

rear tail light fitted.
It was done quite quick I only waited 20 minutes and job was done, I even got a free cup of coffee and there was free WiFi.
Customer in Newcastle, 12 February 2014

Overall Rating this Job  
 
 
10/10

Repair to my exhaust and valet on car.
Brilliant, was really pleased with the work carried out, asked how much a full valet would be but they advised me that it wasn't worth it in this weather and suggested a different valet which was a lower price. Would definitely use them again and now have their number in my phone.
Customer in Newcastle, 11 February 2014

Overall Rating this Job  
 
 
10/10

MOT and repairs.
Job carried out to an excellent standard and the staff were friendly and helpful. I would not go anywhere else for work on my car.
Customer in Newcastle, 31 January 2014

Overall Rating this Job  
 
 
10/10

Welding, new catalytic converter for MOT.
Garage provided accurate estimate and notified me of any delays. I was offered a courtesy car and the work was completed to a high standard, professional and supportive.
Customer in Newcastle, 22 January 2014

Overall Rating this Job  
 
 
10/10

MOT, replace wiper blades, replace brake cables, brake shoes, drum.
The job was carried out within the time that I stated when I would need the car back. they kept me informed of the prices and tried to carry out the work as reasonably priced as possible, gave good advice and friendly customer service. I consider them as honest and reliable.
Customer in Newcastle, 21 January 2014

Overall Rating this Job  
 
 
10/10

Service & MOT.
I booked my car in for MOT & service. The guy booking my car in was very accommodating as I had a few needs & Premier, as always catered for them. I was rang when all works had been carried out & the instructions I had left for car collection were carried out. Since finding Premier, I would go no other place as these are lads that I, as a female trust and believe to be genuine. I would highly recommend these.
Customer in Newcastle, 20 January 2014

Overall Rating this Job  
 
 
10/10

Replace 4 tyres.
All tyres replaced with my chosen brand.
Customer in Cramlington, 17 January 2014

Overall Rating this Job  
 
 
10/10

New tyre on front passenger side.
I went to Premier as I knew I wouldn't be ripped off. New tyre ordered and job was complete within about 20 minutes. Staff are very friendly - as a woman driver I would definintely recommend this company!.
Customer in Newcastle, 16 January 2014

Overall Rating this Job  
 
 
10/10

Service and timing belt changed.
Excellent service as always, carried out work promptly, professionally and excellent customer service.
Customer in Whitley Bay, 16 January 2014

Overall Rating this Job  
 
 
10/10

x2 new tyres fitted.
Friendly staff who made me feel extremely comfortable. Job was finished quickly and to a high standard, at a very good price! .
Customer in Newcastle, 14 January 2014

Overall Rating this Job  
 
 
10/10

Repairs to exhaust.
This work was carried out very well, the repairs were explained thoroughly on my initial visit and after confirming, by telephone, that I wished to proceed with the repair I was given a date for the job within a few days. The facilities were very bright and clean (including the ladies loo), surprising considering that this is a garage. As the work was to take about an hour I opted to wait, I sat reading and was often asked if I would like coffee, tea or water. All employees were polite and friendly to me and to callers, trades people and telephone callers. No-one was patronising which I often find men are when discussing cars and mechanical problems with women. I would very strongly recommend this garage to anyone but particularly to women. I shall, if necessary, use them again.
Customer in Bedlington, 06 January 2014

Overall Rating this Job  
 
 
10/10

Replacement wing mirror and trim + valet.
A reliable job done quickly and cleanly. In addition I asked about a rust bubble that has appeared - received some good advice.
Customer in Newcastle upon Tyne, 23 December 2013

Overall Rating this Job  
 
 
10/10

I booked my car in on Christmas eve,and this was done the day before! Took it in for a service and also a tyre needed changed which they did for not much extra cost.
After I got my car back I soon realised that it seemed alive again! So in future I know all my work will be done by this garage. The staff are really friendly and are clear about not ripping you off like other garages can ,so they get my trust too.
Customer in Newcastle, 23 December 2013

Overall Rating this Job  
 
 
10/10

Vehicle Fault - Headlights not working. .
I noticed a banner outside the building of this workshop and called in 'on spec' to see if they could figure out why my headlights were not working, ie; fuse, bulbs, electronics etc... What a very pleasant surprise to be met with courtesy, smiling faces and genuine people who have your best interests at heart - really nice people. I would have no hesitation in recommending this company, who have surprisingly refreshing good work ethics. The work on my car was a surprisingly low cost of £16.00 and they spent a good hour working on removing old parts etc. Excellent, well done Premier Vehicle Care and Well done checked and vetted for recognising a quality company.
Customer in Newcastle, 10 December 2013

Overall Rating this Job  
 
 
10/10